Shipping Policy
Last updated: November 30, 2025
Shipping Policy
Hub of Peace delivers premium, heavy-duty wellness products using professional freight carriers to ensure safe, efficient delivery. Our procedures follow the standards required by top U.S. manufacturers.
1. Shipping Services
Standard Freight Delivery (Curbside)
- Delivered via freight truck to the nearest accessible point outside your home
- Delivery appointment included
- Signature required
- Recommended if you have help to move the product indoors
White-Glove Delivery (In-Home Setup)
- Product brought inside your home
- Placement in your room of choice (ground floor unless otherwise arranged)
- Full assembly and basic setup included
- All packaging removed
- Best option for massage chairs and larger wellness equipment
Small Parcel Deliveries (UPS/FedEx)
- Used for lighter accessories and small wellness items
- Delivered to your door with standard parcel service
Note: Availability of certain services may vary in rural or remote regions.
2. Shipping Thresholds
Free Standard Freight Shipping
- Orders over $999 qualify for complimentary curbside freight delivery within the contiguous USA.
Discounted White-Glove Delivery
- Orders over $2,999 qualify for discounted white-glove delivery (final rate depends on region and access conditions).
Remote Area Adjustments
Additional delivery fees may apply for:
- Remote or rural ZIP/postal codes
- Islands or ferry-only locations
- Hard-to-access roads (unmaintained, narrow, steep, or non-paved)
- Urban areas with delivery restrictions
If adjustments are required, we will contact you before processing your order.
3. Order Processing
Order Verification (1 Business Day)
- All orders go through automated fraud screening and manual review to ensure safe, secure delivery.
Warehouse Processing (1–3 Business Days)
- Once verified, your order is assigned to the nearest U.S. warehouse with available stock.
- Large wellness products require additional preparation time for secure freight packaging and palletizing.
Freight Carrier Pick-Up (1–2 Business Days)
- After the shipment is prepared, the carrier schedules pick-up.
- You receive a shipping confirmation email when the carrier has scanned the shipment into their system.
Total processing time: Typically 2–5 business days before shipment leaves the warehouse. White-glove orders may require additional coordination time.
4. Delivery Timelines
Standard Freight Delivery (Curbside)
- Estimated transit time: 5–12 business days, depending on distance from the warehouse.
- The carrier will contact you 24–48 hours before arrival to schedule a delivery appointment.
White-Glove Delivery (In-Home Setup)
- Estimated transit time: 7–15 business days.
- White-glove deliveries may involve transfer from a national carrier to a local installation team, which can add a few days to overall timing.
- You will be contacted to arrange a delivery and setup window.
Small Parcel Deliveries (UPS/FedEx)
- Estimated transit time: 3–7 business days for accessories and lightweight items.
These timeframes are estimates and may vary due to weather, carrier capacity, holidays, or other factors outside our control.
5. Tracking & Communication
Tracking Numbers / PRO Numbers
- Once your order ships, you will receive either:
- A standard UPS/FedEx tracking number, or
- A freight PRO number for truck shipments.
Freight Tracking Updates
- Freight carriers scan shipments at key checkpoints (departure, regional hubs, destination terminal).
- It is normal for tracking to show limited updates during long-distance transit between terminals.
White-Glove Tracking
- White-glove service may include two stages:
- Stage 1: Freight carrier transports the product to your city or region.
- Stage 2: Local white-glove partner receives the product and contacts you to schedule final delivery and assembly.
If Tracking Appears Delayed
- Contact our support team and we will communicate directly with the carrier to clarify status and next steps.
6. Delivery Inspection Requirements
To protect your purchase and ensure full carrier and manufacturer support, please inspect all freight items at delivery.
Inspect the Shipment
- Check the carton and pallet for:
- Tears, punctures, or holes
- Crushed corners or severe dents
- Broken or missing straps
- Signs of water exposure
If Damage Is Visible
- Note the damage clearly on the delivery receipt or electronic device before signing (e.g., “box crushed on top left corner,” “tear on side of carton”).
- Take photos of all visible damage and the shipping label.
- Contact us within 48 hours with your photos and order number.
Not documenting visible damage at delivery may limit the remedies we can offer, as carriers can deny damage claims when the receipt is signed “received in good condition.”
7. Refused Deliveries
If a shipment is refused without documented shipping damage or carrier error:
- Return freight charges (both directions) will be deducted from any refund.
- A restocking fee may apply, depending on manufacturer policy.
If the product appears significantly damaged on arrival, it is appropriate to refuse delivery after clearly noting the damage on the driver’s form and contacting us immediately.
8. Pre-Orders & Backorders
- When an item is on pre-order or backorder, the estimated availability date will be displayed on the product page whenever possible.
- We will keep you updated by email if the estimated ship date changes.
- You may cancel your order any time before the product has shipped for a full refund.
9. Contact
If you have any questions about shipping methods, timelines, tracking, or delivery conditions, please contact us:
Email: support@hubofpeace.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM (CT)
