Returns & Exchanges

Last updated: December 01, 2025

Returns & Exchanges Policy

We want you to feel confident and relaxed with every purchase from Hub of Peace. Because our products are large, premium wellness items, we follow a structured return process to protect both our customers and our manufacturing partners.

1. Return Eligibility

  • Return window: Returns are accepted within 30 days of the delivery date.
  • Condition: Products must be:
    • In like-new condition, free of odors, stains, or damage
    • Complete with all accessories, manuals, and remote controls
    • Returned in the original packaging and carton whenever possible
  • Proof of purchase: A valid order number or receipt is required.

Returns that do not meet these conditions may be refused or incur additional fees.

2. Non-Returnable & Final-Sale Items

Unless otherwise required by law, the following items are not eligible for return:

  • Products marked as “Final Sale” at the time of purchase
  • Used items with excessive wear, damage, or missing parts
  • Customized or special-order products (where indicated on the product page)
  • Consumable items that have been opened (oils, lotions, etc.)

3. Return Authorization (RMA) Process

Because most of our products ship by freight on pallets, all returns must be approved in advance.

  1. Submit a return request:
    Email us at support@hubofpeace.com with:
    • Your full name and order number
    • The product you wish to return
    • The reason for the return
    • Clear photos of the product and packaging (if opened)
  2. Receive RMA instructions:
    Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with detailed shipping instructions.
  3. Prepare the product for pickup:
    • Repack the product securely in the original carton and internal packaging.
    • Attach the provided return labels and clearly write the RMA number on the outside.
    • For massage chairs and large items, the unit must be properly boxed and, if originally shipped on a pallet, placed back on a pallet for safe transport.
  4. Schedule pickup:
    We or the carrier will coordinate a pickup window. Someone over 18 must be present at the pickup address.

Returns sent without an RMA number or to the wrong address may be refused or significantly delayed.

4. Return Shipping Costs

Returns Due to Damage, Defect, or Our Error

  • If your product arrives damaged, defective, or incorrect, we will work with the manufacturer and carrier to resolve the issue.
  • When confirmed, return shipping is covered by us and no restocking fee applies.
  • Please see our Shipping Policy for delivery inspection instructions; damage must be reported within the required time frame.

Returns Due to Change of Mind / Comfort

  • If you choose to return a product for reasons other than damage or defect (for example, size, fit, comfort, color, or “no longer needed”), the return is considered a buyer’s remorse return.
  • In these cases, the customer is responsible for:
    • The actual round-trip freight cost (delivery and return), which can be substantial for large massage chairs, and
    • Any additional fees charged by the carrier if the item is not properly packaged or accessible at pickup.

5. Restocking Fees

  • A standard 10% restocking fee may be deducted from your refund on approved buyer’s remorse returns, in line with premium-brand requirements.
  • Additional deductions may apply if:
    • Original packaging is missing or heavily damaged
    • Parts, manuals, or accessories are missing
    • There is visible wear, damage, or evidence of misuse

Any restocking fee is calculated after subtracting shipping costs and other applicable charges.

6. Refunds

  • Once the returned item is received and inspected at the warehouse, we will notify you of the approval or rejection of the refund.
  • If approved, your refund (minus applicable shipping and restocking fees) will be processed to your original method of payment.
  • Depending on your bank or card issuer, it may take 5–10 business days for the credit to appear on your statement.

7. Exchanges

  • In many cases it is faster and simpler to place a new order and process the original product as a return.
  • If you would like to exchange for a different model, please contact us and we will review the best option based on the manufacturer’s policy.

8. Warranty vs. Returns

After the 30-day return window, most issues are handled under the manufacturer’s Warranty Policy (repair, replacement parts, or service).

For any questions about whether your situation qualifies as a return or a warranty claim, please contact our support team before attempting to ship the product back.

9. Contact

For return authorizations, exchanges, or questions about this policy, please contact:

Email: support@hubofpeace.com
Hours: Monday–Friday, 9:00 AM – 6:00 PM (CT)