Refund policy

Return and Refund Policy

Saunas, cold plunges and accessories are made-to-order freight items shipped directly from the manufacturer. All sales are final and we do not accept returns. Please review your quote, model, size and delivery details carefully before you order. We are happy to answer any questions first.

Exceptional returns

If a return is approved in writing in an exceptional case, a 20% restocking fee applies. The customer pays all shipping costs both ways, and the item must be unused and in its original packaging. The refund amount is determined after the manufacturer inspects the item.

Refused deliveries

If a delivery is refused, a 15% restocking fee plus all rerouting and return freight costs will be deducted from any refund.

Order changes and cancellations

Orders can be changed or cancelled free of charge within 14 days of placing the order. After that, a $65 change or cancellation fee applies. No changes can be made within 7 days of the ship date. An address change after the order has shipped costs $350.

Damaged or defective items

Please inspect the crate at delivery before signing. If it arrives open or damaged, accept the delivery, take photos, and write "Crate arrived open/damaged - possible hidden damage" on the delivery receipt. Contact us within 7 days at admin@hubofpeace.com or 1 (855) 917-0775 with your order number and photos. We will work with the manufacturer on a repair or replacement parts. Defects that appear later are handled under the manufacturer's warranty.