FAQ

Frequently Asked Questions

How long does delivery take?

Delivery time depends on the model and your location. Most saunas ship by freight carrier. We'll confirm an estimated delivery window with your quote.

Do I need an electrician?

Yes, for electric heaters. Most electric sauna heaters need a dedicated circuit installed by a licensed electrician. Wood-burning heaters need no power, but check local permit and fire-code rules.

Can I use my sauna in a Canadian winter?

Absolutely. Winter is sauna season. Our outdoor saunas are made in Canada from cedar, which insulates well and handles our climate.

What's included with a sauna kit?

Contents vary by model. Each product page lists what's included, such as the heater, stones, bench and accessories. Ask us if you're unsure.

Do I need to assemble it myself?

Most saunas arrive as a kit designed for DIY assembly with basic tools and a helper. We can point you to local installers if you'd rather not build it yourself.

What does the warranty cover?

Every sauna we sell is backed by the manufacturer's warranty. Coverage depends on the model, and we'll confirm the details with your quote. See our Warranty & Service page for support.

Do you offer financing?

Ask us about payment options when you request a quote.

Can I return a sauna?

No. Saunas, cold plunges and accessories are made-to-order freight items, so all sales are final. Please read our Return Policy before ordering.

Still have questions?

Contact us and we'll get back to you within one business day.